From August 1st 2011 Cambridge University Press will be live with Batch Returns, the online returns management system. Batch Returns is a free service to booksellers which is efficient and easy to use , allowing booksellers and suppliers to process returns requests in one place.

Cambridge University Press is committed to helping as many booksellers as possible to embrace electronic trading and Batch Returns is the latest step we are taking, so from September 1st we will no longer be accepting authorisation requests via fax or letter and will be processing these through Batch.

Our returns policy remains the same - authorisation to return unsold items is only required if titles were invoiced less than six months or more than twelve months ago, any items which are within six to twelve months of the date of invoice can be returned without any authorisation. If you need to ask for permission to return titles that fall outside of these parameters, your request must be made through BATCH.

For more information on Batch Returns and to register visit www.batch.co.uk/returns